In this case, if you wish to return these items please download, print and fill in our one or the return forms mentioned above.Īlternatively, inform our web team at you wish to return the order and request a returns form to be sent via email.ĮXCEPTIONS: (but not limited to) We regret we cannot accept returns on the following items unless they are damaged or faulty:
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If you did not receive a returns label, please download either a return by courier form or a return to store form.Ĭertain items, which are sent directly by our suppliers, will not contain an invoice or returns note. Items must be returned unused, in their original packaging, with proof of purchase and any returns note we include with your order. If you would like to return your order because you have changed your mind, please contact us within 14 days - email the web team at and we will get back to you as quickly as possible. If your order arrives damaged or your goods are faulty, please inform us within 7 days of receiving it.
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You can find full Delivery and Returns details HERE, refund transactions cannot be made directly by our stores but will be forwarded to our web team for processing, within seven working days. We offer our customers the facility to return or exchange items bought online by contacting our web team or in selected Closs & Hamblin high street stores (excluding concessions and showrooms). Please note that the above terms will not affect your statutory rights.įor more information about our refunds policy, please read our Delivery & Returns Policy and our Full Terms & Conditions. Gift vouchers cannot be returned or refunded except in accordance with your legal rights. For this reason, we recommend that you request a sample before ordering a large amount. We regret that specifically cut fabrics, nets, tapes and PVC cloths will only receive a 50% refund as they have been cut from a roll and can only be resold as a half price remnant. Returns will be charged a re-stocking fee of 10%. Wallpaper - We are unable to accept returns of part orders of wallpaper. Ready Made Curtains - Cannot be refunded or returned if they have been altered or the heading tape has been pulled. Please allow up to 7 working days for your refund to be processed once the goods have been received by C&H.Ĭut Fabrics, Cut PVC, made to measure curtain poles, paints, lampshades, chairs and CLEARANCE items are non-returnable unless faulty.Ĭurtain Poles & Rugs - Please contact us by the email above to confirm a returns address for this item. Please advise which item/s you wish to return and whether you would like the item/s exchanged or a refund.
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You can return orders to selected retail stores free of charge, to find your nearest store that accept returns please click here. If you wish to return an item for an exchange or refund, you must inform us within 14 days.
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